‘Online Monitoring’: Unilever Seeks to Capitalise On Vaseline’s Viral TikTok Trend.
As a product discovered over 150 years ago within a Pennsylvania drilling site, the modest tin of Vaseline might not appear as an natural focus for digital platform algorithms.
Nonetheless, its ascent as a viral TikTok topic has placed it at the forefront of an advertising revolution, seeing big businesses allocating substantial funds to content creators and putting fewer resources into marketing items in traditional media.
From Oil Rigs to Online Hacks
The petroleum jelly was first manufactured in the 1870s by scientist Robert Cheeseborough, who noticed oil rig workers applying to their skin with a derivative of drilling. Today, a spree of content from users have chronicled its broad application in “everyday tips”.
Promoted as a fix for dirty sneakers or extending perfume longevity, and also a remedy for noisy doorways. It has even been deployed to combat the nuisance of crisp flavouring sticking to fingers.
Harnessing the Hype
Spotting its digital renaissance, marketers at Unilever amplified the hacks by having their research teams evaluate the claims and sharing the findings with influencers.
Suggestions that it lessened the burn from hot food on the lips were confirmed. Similarly supported were ideas it could lengthen scent duration and rejuvenate purses. Claims that it would whiten teeth or extend lashes were refuted.
A Plan Built on ‘Social Listening’
Billboards and TV ads would once have dominated Unilever’s advertising drive. Yet this viral episode has helped convince executives to dramatically increase investment in content creators.
This tracking of digital spaces to guide corporate planning has been dubbed “social listening”. Unilever's CEO, newly named, has indicated the goal is to spend half of its colossal advertising budget on platform-based material.
Evolving With Audience Behavior
A leading Unilever executive, who is spearheading the social media effort, said the company was simply adapting to new ways of connecting with customers. She said participating on platforms “without spoiling the atmosphere” was paramount.
“How can companies join discussions credibly? This remains our core objective as brands, since the era of community gossip and discussing household products.
“There’s this moving away from a mass communication approach, where we would just send out ads … Today, it's numerous dialogues, many communities. The evolution of platform algorithms means that these audiences appear specific, yet they are vast.
“Having your brand advocated by users, recommended by peers, that is how you can build trust and relevance. Creators are critical to that. This word-of-mouth strategy is being amplified.”
A Seismic Media Shift
The strategy reflects profound shifts taking place in media consumption, with younger consumers spending more time on apps like TikTok and Instagram than television, magazines or radio.
The shift is reflected in falling revenues for traditional media advertising. In the UK, ad revenues for major broadcasters have dropped substantially in actual value since the end of the last decade.
The Rise of the Creator Economy
It also reflects a media convergence as brands effectively act as media producers, partnering with a multitude of digital creators to promote their goods.
Leon Harlow said: “Naturally, an exodus of attention from conventional channels and their time is increasingly on digital video and image apps than they are viewing scheduled television or reading physical magazines.
“Numerous corporations inform us audiences believe endorsements from the creators they engage with over traditional advertisements. This is a persistent pattern.”
He said brands could also save money by investing in creators over large-scale legacy ad buys, which also permits simpler message refinement to test effectiveness.
The approach is growing. Marketing investment on the creator economy is increasing four times faster than total media spending. Across the United States, it has more than doubled since 2021 and is expected to hit substantial figures in 2025.
The Enduring Power of Broadcast
Regardless of the massive shift, experts said they believed television commercials still played a key part to play, as broadcasters retained the power to drive countrywide discourse.
The executive noted: “A top-tier ROI marketing event is still the Super Bowl. It’s not about those broadcasters saying: ‘Our relevance has faded.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”